Important Information About Handling and Disposing of Lithium-Ion Batteries
This product contains a lithium-ion battery that must be disposed of properly.
Do not dispose of this product in your household trash. Recycle it in accordance with local regulations.
Do not dismantle, open or shred secondary cells or batteries.
Do not expose cells or batteries to heat or fire. Avoid storage in direct sunlight.
Do not short-circuit a cell or a battery. Do not store cells or batteries haphazardly in a box or drawer where they may short-circuit each other or be short-circuited by, other metal objects.
Do not use any charger other than that specifically provided for use with the equipment.
Seek medical advice immediately if a cell or a battery has been swallowed.
Do not subject cells or batteries to mechanical shock.
In the event of a cell leaking, do not allow the liquid to come in contact with the skin or eyes. If contact has been made, wash the affected area with plenty of water and seek medical advice.
Keep cells and batteries out of the reach of children.
Keep cells and batteries clean and dry.
Do not leave a battery on prolonged charge when not in use.
After extended periods of storage, it may be necessary to charge and discharge the cells or batteries several times to obtain maximum performance.
Can I copy files from my computer running Windows to my JetStream?
JetStream Hub plays files stored on a separate USB drive that you plug into the JetStream Hub. You first need to save file to the USB drive.
Can I copy files from my computer running MacOS to my JetStream?
JetStream Hub plays files stored on a separate USB drive that you plug into the JetStream Hub. The drive must be formatted with the NTFS file system. You Mac may not be able to write to an NTSF drive. However, there are a number of third-party NTFS utilities, such as Paragon NTFS For Mac or Tuxera NTFS for Mac, that you can install on your Mac, and which will give you full NTSF compatibility. Spyder does not endorse, recommend, or support any third-party software.
Can I copy files from my mobile device to my JetStream?
Yes. JetStream Hub allows bi-directional data transfers between the JetStream and your mobile devices.
Can I use JetStream without using the app?
Yes, you can use the JetStream through your device’s native browser.
Where can I get the JetStream Wi-Fi DAS app?
The JetStream Wi-Fi DAS app is available via the Apple App Store, and other app stores for Android devices, including the Amazon Kindle app store.
What are the supported file formats?
• Video: M4V, MP4 or MOV with H.264 or MPEG-4 codec, and DRM free
• Audio: AAC (DRM free), AIFF, Apple Lossless, MP3, WAV
• Pictures: JPG, BMP, TIF, PNG, GIF
• Documents: PDF, Word docs, Excel files, Power Point presentations
Select file types are supported by third-party apps.
Can I replace the JetStream battery?
No, the battery is designed to last the life of the product and is not designed to be replaced by the user.
How do I recharge the battery?
To recharge the battery, connect the JetStream to an AC outlet using the supplied USB to DC cable and USB wall adapter.
Can JetStream broadcast while I'm charging it?
Do I need to store my content in predefined folders?
How you organize your files is up to you. You can create folders directly on your USB storage device when you transfer content from you computer. The folders will be recognized by JetStream as you set them up. You can also create folders using the JetStream app on your mobile device.
When I download a file from JetStream to my mobile device, where does it get stored?
It will be stored within the JetStream Wi-Fi DAS app.
Does JetStream stream in HD?
It is capable of streaming in HD, but some devices may not support High Definition formatted videos.
Can I upload files from my mobile device to JetStream?
Do I need an Internet connection for JetStream to work?
Can I surf the Internet on my mobile device while connected to JetStream?
I purchase files on iTunes for use with my iPad. Will they work on JetStream?
If the iOS device is authorized to view the content (authenticated to the account that purchased the content) and supported by the device, then yes, the files can be stored on the JetStream and played on the iOS device.
How many mobile devices can I link to JetStream?
Up to six.
If I lose the connection to JetStream because I'm out of range, will it automatically re-connect when I am back in range?
Most devices will automatically connect to your normal Wi-Fi network if the connection to JetStream is lost. You will need to reestablish the connection to JetStream.
What is JetStream’s range?
The maximum range is 200 feet. However, the range will depend on specific site conditions. For example, in your home, walls can reduce the range.
Is there password protection or encryption on JetStream?
Yes. You can set up a password to restrict access to your JetStream network. JetStream uses WEP-Auto, WPA-PSK, or WPA2-PSK protocols, and TPIK or AES encryption.
What is Spyder’s return policy?
Please click the “Legal…” link at the bottom of the page for details.